Terms and Conditions

We guarantee all costumes look exactly as pictured on our website. Our costumes are high quality lookalike mascot characters and not affiliated with any TV show, publications or other media.

• You are entering into a hire agreement. If you don’t understand anything in the agreement, please contact us BEFORE placing an order.
• I understand that the costume is to be hired for the agreed date and times.
• I accept that the costume is hired in good condition with any faults recorded and notified immediately.
• I undertake to return the costume in a good condition suitable for re-hire.
• I accept that the damage deposit (£50) is to be refunded on return of the complete outfit in good condition to my original payment method.  If the outfit is damaged or items are lost, then part or all my deposit will be forfeited.
• If I fail to return on the agreed date and time, I am liable to additional costs.
• I understand that the costume is not to be worn outside in wet conditions.
• I understand that Party Hire Mascots are not responsible for any injuries caused to any persons whilst wearing the costume on hire.
• I understand that if the costume is beyond repair and deemed to be a total loss then the full amount to recover the costume is set at £325 and is payable by me.
• It is the responsibility of the hirer to ensure that all monies due in relation to deposits & hire fees are paid in full no later than seven days before the date of hire.
• For hire bookings that fall within the seven-day period full payment must be made at time of order.
• If you cancel your order, you will lose your hire fee.
• We do not offer refunds; however, we can offer a credit note to be used within 18 months of the hire date.
• Goods will not be dispatched unless deposit and delivery has been paid and no refund will be given for hire fees of costumes not dispatched due to this.
• Costumes are for hire only and must be returned on agreed date and times.  The property of the goods shall in no circumstances pass to the hirer.

• The hirer is solely responsible for ensuring the return mascot box is secured and addressed correctly with the means supplied and instructed, failure to do this may result in damage of the packaging and mascot on the return courier service. If this is deemed to occur the responsibility falls to the hirer to pay for reparation of damage and the deposit may be deducted accordingly in such a case.
• Your order will be delivered by Parel Force the day prior to your agreed hire date. You will receive SMS and email notifications of your delivery tracking once your order has been despatched by us. You must drop off the mascot to your nearest post office on the morning (Before 11am) after the agreed hire date using the return label and following the instructions enclosed. If there is any delay in drop off Party Mascot Hire will add a £15 fee for every day the goods are un-returned. If the hirer fails to respond to contact from Party Mascot Hire regarding damage to a returned costume, Party Mascot Hire shall after 48 hrs deduct the deposit and refund the excess (if any remains).  Delivery and drop off dates are fixed and can only be changed by the hirer with consent from Party Mascot Hire.  Under no circumstances will it be permitted to have items un-returned for a period of 3 days past the agreed dates unless expressly permitted.
• The Hirer shall carefully examine the goods on receipt and shall immediately notify Party Mascot Hire of any defect within 4 hrs.  In the absence of any such notification Party Mascot Hire reserves the right to reject any claims arising out of the defect which may affect the hirers deposit.
• Party Mascot Hire will use its reasonable commercial endeavours to ensure that goods ordered are available for delivery on the date specified in any quotation or acknowledgement of receipt of order. However, it will not be liable for any loss suffered by the Hirer because of default in delivery by the courier or items provided due to circumstances outside of Party Mascot Hire’s reasonable control.